All clients must CALL US within 24 to 48 hours prior to your departure to confirm your booking !


These Terms and Conditions may be reviewed and updated by Vanessa, the owner of Gold Coast Pet Sitting, at any time, for any reason and without prior notice. The current Terms and Conditions of Business will be here for you to view.


The Pet Owner(s) engagement of the services provided by Gold Coast Pet Sitting (and its sitters/minders/carers) will be deemed acceptance of the following terms and conditions whether verbally or in writing:

Gold Coast Pet Sitting’s (henceforth known as “GCPets” within this document) sitters, minders and carers will take every precaution to ensure your pet(s) are happy and safe however we will not accept responsibility for canine influenza, injuries, illness or death of your pet(s) from any cause.  As “Job Sharing” is not covered under our insurance we cannot be responsible for your pet(s) or home or property if another service provider (not employed or contracted by Gold Coast Pet Sitting), friend of the Pet Owner(s), family member or other person enters your property or home while we are not there.

Pet Owner(s) will be required to complete a Service Contract prior to commencement of care.  If the Pet Owner(s) have not completed a Service Contract when commencement of care has started, the Pet Owner(s) agree by default to all Terms and Conditions of Business as stipulated on this page.

The Pet Owner(s) accepts all responsibility for their pet(s) actions and shall reimburse GCPets for all services rendered and/or for all required medical treament and/or for any injury or damage caused by their pet(s) to other dogs, animals, sitters/minders/carers or property.

GCPet’s and its sitters/minders/carers cannot be responsible for any complications pets may suffer or actions of pets while they are unattended.

In the event that it is necessary for GCPets or its sitters/minders/carers to seek veterinary assistance where a Veterinary Release has not be completed as part of the Service Contract, then the Pet Owner(s) agree that the cost of any procedure undertaken as a result will be their full and financial responsibility. All attempts will be made to contact the Pet Owner(s) or their other Nominated Person(s).

If your pet(s) are not feeling well (for example, diarrhea, vomiting, lethargic, etc) and/or in pain while in the care of a GCPets sitter/minder/carer, GCPets will take your pet(s) to your nominated Veterinary Clinic subject to us being able to get an appointment quickly or to the nearest Emergency Veterinary Clinic. A vet transportation fee of $20.00 will be charged. All attempts will be made to contact the Pet Owner(s) or your other Nominated Person(s).

GCPets and its sitters/minders/carers do not diagnose, prognose, or make therapy decisions, nor do we offer veterinary services. Any veterinary/medical concerns will be referred to a veterinarian.

GCPets reserves the right to refuse any contracts of service and no reason shall be given.

Your pet(s) must have a current Vaccination Certificate (where applicable), your nominated Veterinary Clinic must have a copy on file as well as yourself to be shown as proof upon request by GCPets.

GCPets must be advised of any medications and dosages that your pet(s) are taking.

GCPets must be supplied with a feeding and medicine schedule for your pet(s).

All dog(s) and cat(s) must be on an approved veterinarian flea, tick and worm control treatment. To keep your pet(s) up to date, extra doses must be supplied for the duration of care required. The cost of any extra supplies of approved veterinarian flea, tick and worm control treatment undertaken will be the Pet Owner(s) full and financial responsibility.

GCPets reserves the right to decline any booking if there is any sign that your pet(s) have aggressive, threatening or behaviour that will put the sitter/minder/carer at risk of injury.

All dog(s) and cat(s) should at all times during care wear a collar with a Gold Coast City Council ID tag. For the protection of your dog(s) and/or cat(s), GCPets prefers your dog(s) and/or cat(s) to have a microchip and/or tattoo. If your dog(s) and/or cat(s) wears a collar, at the sitter/minder/carer’s discretion, GCPets will attach a tag to your dog(s) and/or cat(s) collar with GCPets contact details whilst in our care.

All fees are payable in advance unless otherwise agreed upon between GCPets and the Pet Owner(s). Where payment is not received in accordance with these terms and conditions of business, GCPets reserves the right to not proceed with any previously agreed arrangements.

Please click here for all our Payment Policies and Procedures: accepted forms of payment, surcharges, cancellation policies, etc.

In the event of additional unforeseen costs (such as food, supplies or vet fees), payment is expected within 3 business days of receipt of the invoice and/or the completion of services or a late charge of $50 will be applied.

All GCPets charges (fees, public holiday surcharges, etc) will be discussed with you in full at the time of your initial inquiry. You will be deemed to have accepted the fees of Gold Coast Pet Sitting upon confirmation of your booking.

Please reserve your pet(s) visits as far in advance as possible esp. in the case of  Doggie Day Care, Dog Adventures, Overnight Stays, Day/Night Stays and Live In House Sitting to enable GCPets to secure the booking. This is especially true for School Holidays, Public Holidays, the month of December specifically Christmas Day (25 December), Boxing Day (26 December), New Years Eve (31 December) + New Years Day (1 January).

Please advise us of any changes to your plans as soon as possible. If we do not hear from you (the Pet Owner) – GCPets will continue to make visits.  All additional visits made (even if GCPets arrives to find you home) will be charged + invoiced to you.  Payment is expected within 3 business days of receipt of the invoice or a late charge of $50 will be applied.

The Pet Owner(s) upon booking with GCPets accepts and agrees to the following terms of liability:

GCPets from time to time will engage the services of Independent Contractors (also known as Sub Contractors).  The Pet Owner(s) will be notified where the services of an Independent Contractor has been contracted.

For instance, in the event of personal emergency or illness of GCPet’s sitter/minder/carer, the Pet Owner(s) authorises GCPets to arrange for another qualified person (who will operate as an Independent Contractor / Sub Contractor) to fulfil responsibilities as set forth in the contract of service between the Pet Owner(s) and GCPets.

Independent Contractors are not employees or staff. The Independent Contractor is totally responsible for providing their own public liability insurance, professional indemnity, police certificate and other certifications/qualifications to adequately cover any liability that the contractor may incur. GCPets accepts no responsibility or liability for any action of a Contractor in the performance of the Contract with GCPets and the Pet Owner(s). Simply put, any injury to the pet(s) or damage to property caused by a Contractor is a legal matter between the Pet Owner(s) and the Contractor.

For valuable consideration, receipt of which is hereby acknowledged, the undersigned, being the legal owner of, or having full legal rights to permit use commercial use of photographs of, the pet(s) (the *Property*) listed in this document hereby grant Vanessa OBrien (“Photographer”) , his/her legal representatives and successors, as well as persons and companies, including Gold Coast Pet Sitting, acting with his/her permission, the irrevocable right and permission, throughout the world, in connection with the photographs he/she has taken of the property described above, or in which the property may be included with others, the following:
(a) the right to use and reuse and publish, in any manner at all, said photographs, in whole or in part, modified or altered, either by themselves or in conjunction with other photographs, in any medium or form of distribution, and for any purposes whatsoever, including, without limitation, all promotional and advertising uses, non-commercial or commercial display, broadcast, exhibition of the final production, and other trade purposes, as well as using my name in connection therewith, if he/she so desires; and

(b) the right to copyright said photographs in his/her own name or in any other name that he/she may select.

I waive the right to inspect or approve the finished product or copy and any use thereof.

I agree that the photographs, reproductions, and negatives thereof shall constitute the photographer’s sole property, and that the photographer has the full right to dispose of any or all of them in any manner whatsoever.

I hereby forever release and discharge Photographer and his/her respective representatives, licensees, successors and assigns, specifically Gold Coast Pet Sitting and its clients, from any and all claims, actions and demands arising out of or in connection with the use of said photographs, including, without limitation, any and all claims for invasion of privacy and libel.

The Pet Owner(s) authorises the “signed” Service Contract or any verbal agreement of service to be valid approval for future services for any purpose provided by the Service Contract permitting GCPets sitter/minder/carer (and Gold Coast Pet Sitting) to accept telephone or email reservations for service and to enter premises without additional signed contracts or written authorisation.

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