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CLICK HERE for our Terms and Conditions of Business

Free “Meet N Greet” Policy

The goal of this meeting is for (you) the client to meet your primary and back up pet carer(s). During this time, your pet and home details you have completed within our online booking system (Leashtime) will be reviewed. If you have any questions, we encourage the client to ask them during the consultation. Consultation is complimentary for all live in house sitting / overnight pet sitting clients.  For all pet sitting or dog walking clients consultation is complimentary if the client has completed their pet and home profile within our online booking system (Leashtime) and the duration of the consultation is no longer than 20 minutes. If services are not contracted for live in house sitting or overnight pet sitting OR the client has not completed their pet and home profile within our online bookings system before the meet n greet and/or the meet n greet duration is longer than 15 minutes there is a $25.00 one-time charge at the time of your consultation or this will be billed to you at Gold Coast Pet Sitting’s discretion within 5 days of the meet n greet.  This charge is only waived at the discretion of Gold Coast Pet Sitting.

Privacy Policy

Collection of your personal information: We collect only relevant information necessary to provide you with Gold Coast Pet Sittings’s products or services and keep accurate records of your pet. This may include your name, contact details, and details of your pet as well as records of your previous dealings with Gold Coast Pet Sitting. Gold Coast Pet Sitting may collect personal information from you in a variety of ways depending on the contact made with Gold Coast Pet Sitting. For example, in person, over the phone, in writing, or from a third party. The provision of your personal information to us is voluntary, but if that information is not provided Gold Coast Pet Sitting may not be able to provide the products or services requested.
How we use your personal information: We use the information to maintain your pet’s records. We may also provide you with information about Gold Coast Pet Sitting’s products, services and information that may be of interest to you. In addition, the information may also be used:
– in connection with the supply of products or services to you;
– to notify you of matters that Gold Coast Pet Sitting may be required by law to notify you of (eg. Product Recalls);
– to monitor and review Gold Coast Pet Sitting’s compliance with relevant regulations and codes of conduct.
Disclosure of your information: We will not provide customer information to any tele-marketing companies. We will share information only when necessary to market and administer our own products and services for example:
– To sub-contractors engaged to provide services in connection with the purposes mentioned above (eg. mail out companies etc.) but only if they are reputable service providers who satisfy Gold Coast Pet Sitting that they comply with the Privacy Act; and
– when required by law.
Your information is protected: We maintain strong security controls to ensure that the personal information in our files and computers is protected. We will only permit authorised employees or sub-contractors to have access to that information.
We require strict privacy protection in our business relationships: We only engage in ventures with strategic partners that follow strict confidentiality requirements.
Accuracy of your information: Gold Coast Pet Sitting is committed to ensuring that the personal information it collects and uses is accurate, complete and up-to-date. The accuracy of personal information depends to a large extent on the information provided. Accordingly, Gold Coast Pet Sitting asks that you promptly
– advise us of any errors in your personal information; and
– advise of any changes in your personal details, such as contact details
How to access, correct or update your information: To the extent you are entitled to under the Privacy Act and all other applicable laws, you can access the information about you which is held by Gold Coast Pet Sitting by contacting us at: Gold Coast Pet Sitting, P.O. Box 3014, Southport BC  QLD 4215 or Phone: 0420 355 9887 . For security reasons you may be asked to put your request in writing.

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