How does our service at Gold Coast Pet Sitting work ?

8 simple steps to ensuring peace of mind pet care!

Step 1.  Get in touch !

You contact us outlining your needs !  We always prefer people to use our contact form ( click here ) first.  If you’d like to call us on (07) 3053 8755, then we’ll return your call within a reasonable time period. Our office is open Monday to Sunday from 8am through 6pm.

Step 2. We will send you an obligation free quote 🙂

Once we have all the information about your requirements, we’ll send you a quote via email. (There is absolutely no obligation to proceed with the quote).

Step 3. Expect a follow up call from Maria !

Maria is our awesome Virtual (Office) Assistant.  We follow up all our inquiries within 1 – 4 days of when we originally sent you our quote in case we can be of any further assistance 😉  If you decline to need our services, that is perfectly okay (just say so – we understand).  If you opt to go further with our services, the next step is for you 🙂

Step 4.  If you wish to proceed, we organise your online account with us as well as Meet and Greet with your sitters

If you wish to proceed, we are all very happy and usually give whichever pet-kid is nearby a high five ! 🙂   After being most likely slobbered in kisses (if it’s a dog) or scratched (if it is a cat)… We will send you an email with your login details plus further instructions on how to use your account with us.  We will also organise your FREE Meet N Greet as soon as possible !

Step 5. Fill out your online profile with your pet, home and vet details 🙂

We feel this is best completed by YOU as you know your pet and home best!  This is the only “paperwork” that we need you to fill out and you can do so at your leisure prior to the Meet and Greet.   All our clients have told us that they love this extra peace of mind that we will be able to follow their instructions and provide care for their pets just like they do.

Step 6.  Meet and Greet !

The Meet and Greet is a meeting between the primary sitter (and their back up person) so that you know who has access to your home at all times.  With thanks to your detailed online profile, the Meet and Greet is usually pretty easy and straight forward. This is where we are visually shown where everything is kept and more importantly to meet your pet-kids.  Of course it also gives you confidence in us as you’ll be able to quiz us about our experiences.  If your sitter cannot answer a particular question at the time, we will follow up with the answer.

Step 7.  We confirm the schedule and invoice you !

We will send you a follow up email during or shortly after the Meet and Greet confirming the schedule agreed upon.  After you have confirmed, we will send you an invoice.  (This must be settled prior to the start date of your services – you can view our payment polices and procedures here)

Step 8.  Enjoy !

Whether it is a regular dog walk, or service where you are leaving your home (we’re there when you are not), you can now go away with extra peace of mind knowing that we are providing premiere pet care for your pet-kids (and home). If there are any other little extras that you need such as the bins putting out, mail brought in, lights left on (or off) etc, just let us know – we are more than happy to do this for you.

We can also send you regular updates about your pets in your absence by email or text.  This is just an extra level of peace of mind we can provide for you.  We know how precious your pets are 🙂

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