Gold Coast Pet Sitting Policies and Procedures

FREE “Meet N Greet” Policy

The goal of this meeting is for (you) the client to meet your primary and/or back up pet carer(s). During this time, your pet and home details you have completed within our online booking system (Leashtime) will be reviewed. If you have any questions, we encourage the client to ask them during the consultation. Consultation is complimentary for all Gold Coast Pets clients if the client has completed their pet and home profile within our online booking system (Leashtime) and the duration of the consultation is no longer than 30 minutes. If services are not contracted for live in house sitting or overnight pet sitting OR the client has not completed their pet and home profile within our online bookings system before the meet n greet and/or the meet n greet duration is longer than 30 minutes there is a $25.00 per 30 minutes (time duration of the “meet n greet”) one-time charge at the time of your consultation or this will be billed to you at Gold Coast Pet’s discretion within 5 days of the meet n greet.  This charge is only waived at the discretion of Gold Coast Pet Sitting.

 

All clients must CONTACT US within 24 to 48 hours prior to your departure to confirm your booking !


Below is a list of our payment options, procedures and policies. Cash or bank transfer is preferred for payment options. Credit card payments via paypal are accepted ( Visa + Mastercard only ). Sorry, we do not accept cheques or money orders. Invoices can be sent upon request.

Cash

Cash can be paid on the day that your Pet Sitter visits you and your pet for your preliminary consultation at your home, or by the first visit or at an agreed date prior to the first booking.


Bank Transfer

Please use your pets’ names or GCPETS as a reference when transferring payment into our account. Bank account details provided below:

SUNCORP – BSB 484799

ACCOUNT NUMBER 053718450

NAME  GC Pet Sitting

 

Credit Card payments via PayPal 

Once we have confirmed your booking, we will email you an invoice which will include the option to pay with your Credit Card via PayPal, the world’s simplest and safest on-line payment system.

There is a 3% surcharge to cover our cost of processing credit card transactions via Paypal.

 

 

 

Payment

30 % deposit (as stated within all invoices) must be paid up-front for all services prior to the (first) meet n greet or made within 48 hours of the (first) meet n greet.

Payment is required in full within 7 days of the commencement of all bookings unless prior arrangements have been made.

The balance of the payment (if you have not paid in full up-front) for your booking is due by the first visit or walk or when agreed upon between Gold Coast Pet Sitting and you (the client).

Festive Season Payments (Deposits and Cancellations)

  • For clients with an active Leashtime account:   For any services scheduled between 16th December through 7th January, we will require a compulsory, non-refundable 30% deposit with the balance to be paid before the first day of the booking.  Without this deposit, your scheduled services will NOT be confirmed.  This deposit will be applied to your account and credited against the total amount due.
  • For new clients:   For any services scheduled between 16th December through 7th January, we will require a compulsory, non-refundable 50% deposit with the balance to be paid before the first day of the booking.  Without this deposit, your scheduled services will NOT be confirmed.  This deposit will be applied to your account and credited against the total amount due.
  • Cancellation Policy:   For any deposits received when scheduled services cancelled after 16th December we will require a compulsory 30% cancellation fee (all other monies will be credit-ed towards your account or refunded as per the agreement between Gold Coast Pet Sitting and the client).

 Easter Season Payments (Deposits and Cancellations)

  • For clients with an active Leashtime account:   For any services scheduled at Easter (reference), we will require a compulsory, non-refundable 30% deposit with the balance to be paid before the first day of the booking.  Without this deposit, your scheduled services will NOT be confirmed.  This deposit will be applied to your account and credited against the total amount due.
  • For new clients:   For any services scheduled at Easter (reference), we will require a compulsory, non-refundable 50% deposit with the balance to be paid before the first day of the booking.  Without this deposit, your scheduled services will NOT be confirmed.  This deposit will be applied to your account and credited against the total amount due.
  • Cancellation Policy:   For any deposits received when scheduled services cancelled at Easter (reference) we will require a compulsory 30% cancellation fee (all other monies will be credit-ed towards your account or refunded as per the agreement between Gold Coast Pet Sitting and the client).

Debt Policy

Any final payment for services rendered where an invoice is issued is requested within 3 business days of when the invoice is dated. If you cannot or fail to pay the full amount as stated upon the invoice within three business days of when the invoice was issued and/or dated and fail to contact Gold Coast Pet Sitting to arrange a ‘contract for payment’ (aka “to pay it off”) a $100 administration charge will be added to your debt with Gold Coast Pet Sitting. This administration charge is to cover the costs associated with having to ‘chase you up’ for the payment.  Gold Coast Pet Sitting will also discontinue to render any services to you until your debt has been paid and/or a contract of payment has been agreed upon. If you fail to contact Gold Coast Pet Sitting in relation to any outstanding amounts owed within 10 days of when the invoice is dated and/or issued, we will hand the matter over to our preferred debt collector with further charges added to your final amount by Gold Coast Pet Sitting’s authorised collection agency (to cover their costs in collection of the outstanding debt).


Cancellations

Any pre-paid bookings that have not been completed and/or forfeited/canceled will be used as credit towards future bookings within a 3 month period. The credit will be noted within the client’s Leashtime account.

All deposits for bookings that have not been completed and/or forfeited/canceled are used to cover cancellation fees if the booking has been cancelled by the client without at minimum 7 days advance notice of the cancellation.  No refunds for any monies paid for house sitting bookings, at any time.

Any credits within current clients’ accounts will expire within this 3 month period – if you are unsure when your credit expires please contact us.

Please refer to the payment policies before-mentioned above for the Festive Season and Easter cancellation policies.

Last Minute Bookings

We require, at minimum, 2-3 days in advance notice for all services.  For live in house sitting and/or overnight house sitting services, we would prefer 7 days in advance notice minimum.

New clients whom book with less than 2-3 days in advance notice of their required service will incur $10 per day “late fee”.

It will be at the discretion of Gold Coast Pet Sitting whether existing clients will incur this charge.

Visitation Policy

If you choose not to select a daily visit (ie. every second day or have consecutive days when you are relying upon a friend, family member or anyone else that isn’t a Gold Coast Pet Sitting Pet Carer), you need to understand that this may increase the chances of:

  • Your pets’ water supplies running out or becoming dirty.
  • Food supplies running out.
  • Litter trays becoming more soiled than usual.
  • Your pets showing signs of stress, anxiety or destructive behavior.
  • Decreased security of your home.

There is also a $10 per day surcharge to cover our increased liability costs.

Other terms and conditions can be found within your service contract or here.

Thank you for choosing Gold Coast Pet Sitting
Dog Walking, Pet Sitting, Cat Minding, House Sitting, Animal Care

If you have any questions, please contact us!

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