Gold Coast Pet Sitting Policies and Procedures

FREE “Meet N Greet” Policy

The goal of this meeting is for (you) the client to meet your primary and back up pet carer(s). During this time, your pet and home details you have completed within our online booking system (Leashtime) will be reviewed. If you have any questions, we encourage the client to ask them during the consultation. Consultation is complimentary for all live in house sitting / overnight pet sitting clients.  For all pet sitting or dog walking clients consultation is complimentary if the client has completed their pet and home profile within our online booking system (Leashtime) and the duration of the consultation is no longer than 20 minutes. If services are not contracted for live in house sitting or overnight pet sitting OR the client has not completed their pet and home profile within our online bookings system before the meet n greet and/or the meet n greet duration is longer than 15 minutes there is a $25.00 one-time charge at the time of your consultation or this will be billed to you at Gold Coast Pet Sitting’s discretion within 5 days of the meet n greet.  This charge is only waived at the discretion of Gold Coast Pet Sitting.

All clients must CALL 0420355887 within 24 to 48 hours prior to your departure to confirm your booking !

Below is a list of our payment options, procedures and policies. Cash or bank transfer is preferred for payment options. Credit card payments via paypal are accepted ( Visa + Mastercard only ). Sorry, we do not accept cheques or money orders. Invoices can be sent upon request.

Cash

Cash can be paid on the day that your Pet Sitter visits you and your pet for your preliminary consultation at your home, or by the first visit or at an agreed date prior to the first booking.

Bank Transfer

Please use your pets’ names or GCPETS as a reference when transferring payment into our account. Bank account details provided below:

SUNCORP - BSB 484799

ACCOUNT NUMBER 053718450

NAME  GC Pet Sitting

Credit Card payments via PayPal or Paymate

Once we have confirmed your booking, we will email you an invoice which will include the option to pay with your Credit Card via PayPal, the world’s simplest and safest on-line payment system.

Unfortunately, neither PayPal and Paymate accept American Express.  We can only accept Visa or Mastercard – no surcharge.

American Express payments will attract $50 surcharge. 

For booking 5 days or longer in duration

You have three choices available: pay in full up-front (a discount will be issued at our discretion), pay 70% deposit up-front with the remaining 30% to be paid within 3 days of completion of the booking or weekly payments.

Payment

Payment is required in full at the meet n greet or by the first pet sit visit or dog walk unless prior arrangements have been made.

The balance of the payment (if you have not paid in full up-front) for your booking is due by the first visit or walk or when agreed upon between Gold Coast Pet Sitting and you (the client).

Debt Policy

Any final payment for services rendered where an invoice is issued is requested within 3 business days of when the invoice is dated. If you cannot or fail to pay the full amount as stated upon the invoice within three business days of when the invoice was issued and/or dated and fail to contact Gold Coast Pet Sitting to arrange a ‘contract for payment’ (aka “to pay it off”) a $50-100 administration charge will be added to your debt with Gold Coast Pet Sitting. This administration charge is to cover the costs associated with having to ‘chase you up’ for the payment.  Gold Coast Pet Sitting will also discontinue to render any services to you until your debt has been paid and/or a contract of payment has been agreed upon. If you fail to contact Gold Coast Pet Sitting in relation to any outstanding amounts owed within 10 days of when the invoice is dated and/or issued, we will hand the matter over to our preferred debt collector with further charges added to your final amount by Gold Coast Pet Sitting’s authorised collection agency (to cover their costs in collection of the outstanding debt).

Cancellations

Any pre-paid bookings that have not been completed and/or forfeited/canceled will be used as credit towards future bookings within a 6 month period. A voucher will be issued to you via email.

For Pet Sitting and House Sitting Bookings:

0 – 14 days prior any public holiday, long weekend or during December for any service: Payment in full is charged (no refunds)
0 – 3 days prior to any service: Payment in full is charged (no refunds)
4 – 13 days prior to service:  $30 or 30% of service total is due (whichever is greater)
14 days prior to service or more:  No charge, refund in full.

For Dog Walking and Doggie Adventure Bookings:

0 – 48 hours prior any public holiday, long weekend or during December for any service: Payment in full is charged (no refunds)
0 – 2 hours prior to any service: Payment in full is charged (no refunds)
3 – 48 hours prior to service:  $30 or 30% of service total is due (whichever is greater)
3 days or more prior to service or more:  No charge, refund in full.

Visitation Policy

If you choose not to select a daily visit (ie. every second day or have consecutive days when you are relying upon a friend, family member or neighbor), you need to understand that this may increase the chances of:

• Your pets’ water supplies running out or becoming dirty.
• Food supplies running out.
• Litter trays becoming more soiled than usual.
• Your pets showing signs of stress, anxiety or destructive behavior.

Other terms and conditions can be found within your service contract or here.

Thank you for choosing Gold Coast Pet Sitting
Dog Walking, Pet Sitting, Cat Minding, House Sitting, Animal Care

If you have any questions, please contact us!